@voidfnc

Angel H.

IT Professional | Cybersecurity Enthusiast
📍 Atlanta, GA
ISC2 CC Certified (Certified in Cybersecurity)
Latest Blog Posts @voidfnc 2025-04-17 05:02:19 UTC
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Technical Skills @voidfnc 2025-04-17 06:50:39 UTC

🛡️ Security & Compliance:

  • ISC2 CC certified security principles
  • Incident response & threat mitigation
  • Access control & identity management
  • Business continuity & disaster recovery

🔧 Enterprise Tools:

  • ServiceNow ITSM & knowledge management
  • CIAM & authentication systems
  • Active Directory administration
  • PowerShell automation & scripting

🔬 Security Tools:

  • Wireshark network analysis
  • Splunk SIEM monitoring
  • NMAP network mapping
  • Metasploit penetration testing

💻 Systems & Infrastructure:

  • Windows & Linux administration
  • SQL database management
  • VMware & VirtualBox virtualization
  • Server & network configuration

🤖 AI & Containerization:

  • Docker container orchestration
  • Ollama AI deployment & configuration
  • LLM testing & implementation
  • AI service network integration

🤝 Professional Skills:

  • Technical documentation
  • Knowledge base development
  • Team collaboration
  • Enterprise mobile support
  • Submit, escalate, and track incident tickets via ServiceNow
Professional Summary @voidfnc 2025-04-17 06:39:33 UTC

💼 IT Professional at State Farm (3+ years) | 🛡️ ISC2 Certified in Cybersecurity (CC)

🎯 Current Focus:

  • 📱 Enterprise mobile & systems troubleshooting
  • 🎫 ServiceNow & knowledge base management
  • 🔐 CIAM & authentication systems
  • 📝 Technical documentation

🏆 ISC2 CC Expertise:

  • 🔒 Security principles & incident response
  • 🔄 Business continuity & disaster recovery
  • 🔑 Access control & identity management
  • 🌐 Network & application security
  • 🛡️ Security operations & threat mitigation

🔬 Home Security Lab:

  • 🎯 Penetration testing & vulnerability scanning
  • 📊 Wireshark & Splunk monitoring
  • ⚡ Metasploit & NMAP deployment
  • 💻 Windows/Linux infrastructure

🤖 AI Infrastructure Experience:

  • 🐳 Docker containerization for AI services
  • 🔮 Ollama AI client & web application deployment
  • 🌐 Network configuration for AI model serving
  • 🚀 Multi-LLM testing and implementation

📚 Pursuing B.S. in Cybersecurity | 🛠️ Hands-on Lab Experience

#TechSupport #Cybersecurity #ITInfrastructure #ISC2CC

Current Role @voidfnc 2025-04-17 05:02:19 UTC
Enterprise Internet Technical Support @ State Farm
Atlanta, GA (Nov 2021 - Present)
  • Troubleshoot connectivity and application issues across mobile devices, computers, and B2B websites
  • Utilize CIAM (Customer Identity & Access Management) to assist with login and authentication issues
  • Submit, escalate, and track incident tickets via ServiceNow, ensuring thorough technical documentation
  • Participate in the Change Champion Network, sharing insights and updates to support team development
  • Member of the IS PAC (Procedural Assistance Chat) to provide guidance to team members
  • Provide end-user technical support for State Farm’s mobile app, website, and Drive Safe & Save application via phone channel & moved to chat-first strategy environment to service clients via the chat channel
Previous Experience @voidfnc 2025-04-17 05:02:19 UTC
IT Hardware Logistics Coordinator @ Multisol IT
Suwanee, GA (May 2019 - Nov 2020)
  • Managed international IT hardware logistics
  • Server equipment configuration & installation
  • Data security & secure hardware disposal
  • Documentation & operational efficiency improvement
Education & Certifications @voidfnc 2025-04-17 05:02:19 UTC
🎓 Georgia Southern University (2025-2028)
Bachelor's in Information Technology (Cybersecurity)

🎓 Georgia Gwinnett College (2019-2020)
Information Technology: Systems & Security

ISC2 CC (Certified in Cybersecurity) Mar 2025 - Feb 2028
Contact Information @voidfnc 2025-04-17 05:02:19 UTC
📧 [email protected]
📍 Atlanta, GA